Terms and Condition
Warranty
Based on Product
Case
12
Month
Replacement
3 Month
Service
9 Month
Cooling
12
Month
Replacement
3 Month
Service
9 Month
Graphic Card
24
Month
Replacement
6 Month
Service
18 Month
Memory
∞
Lifetime
Replacement
∞ Month
Service
- Month
Motherboard
24
Month
Replacement
6 Month
Service
18 Month
Power Supply Unit
12
Month
Replacement
3 Month
Service
9 Month
Storage
36
Month
Replacement
36 Month
Service
- Month
Combo
12
Month
Replacement
3 Month
Service
9 Month
Mouse
12
Month
Replacement
3 Month
Service
9 Month
Keyboard
12
Month
Replacement
3 Month
Service
9 Month
Headset
12
Lifetime
Replacement
3 Month
Service
9 Month
Pad
-
Non Warranty
Replacement
- Month
Service
- Month
Capture Card
12
Month
Replacement
3 Month
Service
9 Month
Microphone
12
Month
Replacement
3 Month
Service
9 Month
Webcam
12
Month
Replacement
3 Month
Service
9 Month
Monitor
24
Lifetime
Replacement
6 Month
Service
18 Month
Apparel
-
Non Warranty
Replacement
- Month
Service
- Month
Bag
-
Non Warranty
Replacement
- Month
Service
- Month
Chair
12
Month
Replacement
3 Month
Service
9 Month
Desk
12
Lifetime
Replacement
3 Month
Service
9 Month
Smartwatch
12
Month
Replacement
3 Month
Service
9 Month
Stand
-
Non Warranty
Replacement
- Month
Service
- Month
Warranty Terms and Conditions
Warranty Applies If:
-
The product invoice or proof of purchase is included when submitting a warranty claim.
-
The claimant provides complete personal details, including name, address, and active contact number or WhatsApp.
-
The product is still within the valid warranty period as stated above.
Warranty Does Not Apply If:
-
The invoice or proof of purchase is not included when submitting a warranty claim.
-
Damage is caused by user negligence, such as dropping, burning, exposure to liquid, cracking, or impact.
-
The product is outside the warranty period as stated above.
-
The graphic card or peripheral is burned, corroded, or rusty.
-
The seal or barcode label is removed or damaged as a result of opening or modifying the product beyond its original condition.
Additional Terms:
- Return shipping costs after service completion will be covered by Digital Alliance (valid for products still under warranty).
- If the warranty period has expired, both shipping and return costs are borne by the customer.
- Products submitted for warranty must be properly packaged and accompanied by a purchase invoice.
- A detailed explanation of the product issue must be provided with every warranty claim.
- The service claim form must be labeled as: “SERVICE CENTER DIGITAL ALLIANCE”